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✈ Passenger Rights – Thailand

This page outlines passenger rights applicable to Biman Bangladesh Airlines international scheduled flights departing Thailand, in accordance with Thailand Civil Aviation Board Regulation No. 101 on Passenger Rights Protection.

Regulation: Civil Aviation Board No. 101
Scope: All International Scheduled Flights from Thailand
Updated: April 2026
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Section 1

Regulatory Scope

This regulation covers the following situations:

  • Denied Boarding
  • Flight Cancellation
  • Flight Delay
  • Tarmac Delay
  • Baggage loss, damage or delay (as per international carriage law)

⚠ No exemptions apply unless the delay or cancellation is caused by extraordinary circumstances beyond the airline's control.

Section 2

Eligibility for Passenger Rights

Passenger rights apply when any of the following conditions are met:

  • Passenger presents for check-in within Biman's stated cut-off time, or at least 1 hour prior to departure (if unspecified).
  • Passenger is involuntarily rebooked.
  • Flight is rescheduled by more than five (5) hours.
  • Passenger is transferred off the original flight for operational reasons.
Section 3

Delay Management Obligations

2+ Hours Delay Exceeding 2 Hours
  • Free meals and beverages (or meal vouchers)
  • Free communication facilities
5+ Hours Delay Exceeding 5 Hours
  • Meals and communication facilities
  • Compensation of THB 1,500 (cash or equivalent with written consent)
  • Accommodation and transport if overnight stay required
  • Option: full refund, voucher, re-routing or alternative transport at no extra charge
10+ Hours Delay Exceeding 10 Hours

Distance-based compensation:

2,000
THB
≤ 1,500 km
3,500
THB
1,500 – 3,500 km
4,500
THB
> 3,500 km

Accommodation, transport, refund or re-routing options must also be provided.

Section 4

Tarmac Delay

  • Adequate ventilation, temperature control and lavatory access must be maintained at all times.
  • Immediate medical assistance must be facilitated when required.
  • If delay exceeds 3 hours with no confirmed departure time, passengers must be allowed to disembark — unless safety or security restrictions apply.
Section 5

Denied Boarding

  • Volunteers will be requested first with mutually agreed benefits before any involuntary denial.
  • If involuntary, immediate assistance (meals, communication, accommodation as applicable) must be provided.
  • Compensation aligned with the 10-hour delay tier: THB 2,000 – 4,500 based on route distance.
  • Passenger must be offered refund, re-routing or alternative transport at no additional charge.
Section 6

Flight Cancellation

When Biman cancels a flight departing Thailand, affected passengers are entitled to:

  • Meals and communication facilities
  • Accommodation if the next available flight departs the following day
  • Refund, re-routing or alternative transport
  • Compensation of THB 2,000 – 4,500 based on route distance

Compensation exemption applies only if:

  • Passenger is informed at least 7 days prior to departure; or
  • Arrival time is within ±3 hours of the original schedule; or
  • Cancellation is due to extraordinary circumstances.
Section 7

Refund Timelines

Payment Method Refund Timeline
Cash Purchase Within 14 days
Credit Card Purchase Within 45 days
Voucher / Credit Shell Within 7 days
Through Travel Agents Within 60 days
Section 8

Passenger Rights Notice

⚠️
If you are denied boarding, your flight is cancelled, or your flight is delayed for at least two hours, please inquire about your rights at the check-in counter or contact Biman staff immediately.

Written notification of passenger rights shall be provided for cancellations, denied boarding, or delays exceeding two hours.

  • Head Office:
    Balaka, Kurmitola,
    Dhaka-1229, Bangladesh.

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